Privacy Policy
Revised on: 05.11.2026
This Privacy Policy explains how Ferre Fencing (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, purchase products from us, contact us, or otherwise interact with our website.
Our website is a business-to-consumer ecommerce website hosted on Wix. This Privacy Policy applies to information collected through our website and related online services.
Information We Collect
We collect information that you provide directly to us when you place an order, create an account, contact us, subscribe to communications, or otherwise use our website.
The information we collect may include:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number
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Order details
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Purchase history
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Return and exchange information
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Customer service communications
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Account login information, if you create an account
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Product preferences or other information you choose to provide
We keep order history so that we can process purchases, provide customer support, manage returns or exchanges, review previous orders, and maintain business records.
Payment Information
We do not collect or store full credit card numbers, debit card numbers, bank account numbers, or other full payment credentials.
Payments are processed by third-party payment providers and/or payment services available through Wix. These providers handle payment information directly in order to process your transaction securely.
We may receive limited payment-related information, such as payment status, transaction confirmation, order total, payment method type, or other information needed to confirm and manage your order.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through Wix, cookies, pixels, analytics tools, advertising tools, server logs, and similar technologies.
This information may include:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Time spent on pages
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Referring websites or search engines
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Search terms or website navigation activity
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Products viewed
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Shopping cart activity
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Clicks, page interactions, and site performance data
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Error logs or technical diagnostic information
We use this information to operate the website, improve performance, understand customer activity, support search and marketing efforts, protect against fraud or abuse, and improve the customer experience.
How We Use Information
We use the information we collect for the following purposes:
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To process and fulfill orders
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To ship products to customers
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To manage returns, exchanges, refunds, and cancellations
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To maintain customer accounts and order history
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To respond to customer service requests
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To send order confirmations, shipping updates, and service-related messages
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To improve our website, products, services, and customer experience
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To analyze website traffic, search activity, and technical performance
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To detect, prevent, and respond to fraud, security issues, or website abuse
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To send marketing emails or promotional messages, if you have chosen to receive them
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To measure the effectiveness of advertising, promotions, and website content
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To maintain business, accounting, tax, and operational records
Cookies, Advertising, Search, and Analytics
Our website uses cookies and similar technologies to support website functionality, improve performance, analyze traffic, and support advertising or marketing activities.
Cookies and similar technologies may be used for:
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Website security
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Fraud prevention
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Login and account functions
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Shopping cart and checkout functions
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Remembering website preferences
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Measuring website performance
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Understanding how visitors find and use our website
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Search engine and website traffic analysis
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Advertising measurement and, if enabled, advertising personalization
Because our website is hosted on Wix, Wix may automatically use certain cookies that are necessary for security, site stability, member login features, fraud prevention, and performance monitoring.
If we use third-party tools or integrations, such as analytics tools, advertising platforms, payment services, social media features, or embedded content, those services may also use cookies or similar technologies.
For more information about cookies used on Wix-hosted websites, please visit Wix’s official support article: Wix Cookies and Your Wix Site.
For more information about how we use cookies specifically, please review our Cookies Policy.
Marketing Communications
If you sign up to receive emails or promotional communications from us, we may use your contact information to send updates, offers, product information, or other marketing messages.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you unsubscribe from marketing messages, we may still send non-marketing communications related to your orders, account, purchases, returns, exchanges, or customer service requests.
How We Share Information
We may share information with service providers and business partners that help us operate our website and fulfill customer orders.
These may include:
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Wix, as our website hosting and ecommerce platform
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Payment processors
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Shipping carriers
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Order fulfillment providers
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Customer service tools
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Email and communication providers
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Analytics providers
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Advertising and marketing providers
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Fraud prevention and security providers
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Professional advisors, such as accountants or legal advisors, if needed
We share information only as reasonably necessary for business operations, order processing, website functionality, security, marketing, analytics, customer support, or other purposes described in this Privacy Policy.
We do not sell customer names, addresses, email addresses, phone numbers, order history, or payment-related transaction information to third parties.
Wix Hosting and Data Storage
Our website is hosted on the Wix platform. Wix provides the online platform that allows us to operate our website and sell products to customers.
Information submitted through our website may be stored through Wix’s data storage, databases, applications, and related services. Wix stores data on secure servers and provides hosting and ecommerce tools used to operate our website.
Payment transactions may be handled through payment gateways or payment services connected to Wix. We do not store full payment card or bank information on our own systems.
Security
We take reasonable steps to protect the information we collect and maintain. These steps may include technical, administrative, and physical safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through or stored on our website.
If you create an account on our website, you are responsible for keeping your login information and password confidential.
Order History and Record Retention
We keep order history and related customer records for business purposes, including order fulfillment, customer service, returns and exchanges, accounting, tax, fraud prevention, and business recordkeeping.
We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted for business, tax, accounting, legal, or security reasons.
Children’s Privacy
Our website is intended for use by customers who can make purchases or by parents or guardians purchasing products for minors.
We do not knowingly collect personal information directly from children under 13 without appropriate parent or guardian involvement. If you believe a child has provided personal information to us through our website, please contact us so we can review the issue and take appropriate action.
Links to Other Websites
Our website may contain links to third-party websites or services. Once you leave our website, we are not responsible for the privacy practices, security, or content of other websites.
We encourage you to review the privacy policies of any third-party websites or services you visit.
Your Choices
You may contact us to request that we review, update, correct, or delete certain personal information associated with your customer account or order history, subject to our need to keep records for legitimate business, accounting, tax, security, or legal purposes.
You may also:
Unsubscribe from marketing emails
Adjust cookie settings in your browser
Disable or limit certain browser tracking features
Contact us with privacy-related questions
Please note that disabling cookies may affect website functionality, including account access, cart features, checkout, saved preferences, or website performance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, technology, business practices, or services.
Any updates will be posted on this page with an updated "Revised on:" date. Your continued use of our website after changes are posted means the updated Privacy Policy applies going forward.
Contact Us
If you have questions about this Privacy Policy or how we handle customer information, please contact Ferre Fencing through our website contact page.